UK cities
45+
Direct coverage
UK accident support · 24/7
Non-fault car accident claims,recovery & replacement vehicles.
We coordinate everything after a non-fault accident: recovery, storage, repairs and a like-for-like replacement vehicle. Costs go to the at-fault insurer - not to you.
- £0 upfront cost
- Under 60 min response
- Like-for-like vehicle
- Independent engineer
What happens next
No success, No fee- 1
Call or submit the form
24/7 live team - we respond in under 60 minutes
- 2
We coordinate everything
Recovery, storage, repairs, replacement vehicle
- 3
At-fault insurer pays
We handle all insurer correspondence for you
45+
UK cities
24/7
Recovery
£0
Upfront
24/7
UK response
Recovery dispatch and live claim handlers, 365 days a year.
Response
<60m
First contact SLA
Cost
£0
Upfront to driver
What does CityGrip Accident Claims do for non-fault UK drivers?
CityGrip Accident Claims is a UK accident management business that coordinates the full non-fault claim file end to end: 24/7 recovery to a CCTV-monitored partner yard, secure storage, repair management through PAS 125 / BS 10125 approved bodyshops, independent engineer inspection, like-for-like credit hire screened against the Lagden v O'Connor reasonable-need test, and direct correspondence with the at-fault driver's insurer. There is no upfront cost to the non-fault driver - recoverable heads of loss are billed to the at-fault insurer under established UK credit-hire and credit-repair authority.
UK-wide network
Recovery, storage and repair partners across England, Scotland & Wales.
Insurer-friendly
Documented evidence, hire need screening and audit-ready records.
GDPR-compliant
Separate consent, encrypted storage and signed-URL document access.
Authorised referrals
Injury claims referred only with your consent to authorised partners.
Working withRecovery operatorsStorage yardsApproved repairersIndependent engineersCredit hire partnersSRA-regulated solicitors
What we help with
A complete non-fault accident support service
Non-fault accident claims
Coordinated handling for non-fault drivers, from evidence to settlement.
Learn more →Accident recovery
Roadside and motorway recovery to a secure yard or approved repairer.
Learn more →Vehicle storage
CCTV-monitored partner yards with daily storage logs.
Learn more →Replacement vehicles
Like-for-like vehicle support, screened for genuine need.
Learn more →Repair management
Approved repair partners and engineer-supervised authorisation.
Learn more →Engineer inspection
Independent damage assessment and pre-accident value reports.
Learn more →Third-party insurer claims
Notification, evidence submission and insurer follow-up.
Learn more →Injury referral (with consent)
Referrals only to authorised legal or regulated partners.
Learn more →What to do after an accident
A short checklist for the scene
Practical steps to take while everything is still fresh. We do not provide legal advice; this checklist is a general guide.
- 1
Make sure everyone is safe
Move to a safe place if you can. If anyone is injured, call 999. Switch on hazard lights and use a warning triangle if it is safe to do so.
- 2
Call the police if needed
Call the police if anyone is injured, the road is blocked, the other driver fails to stop or there is a suspicion of drink, drugs or no insurance. Note the police reference number.
- 3
Exchange details
Take the other driver's name, address, phone number, vehicle registration, make, model, colour, insurance company and policy number where possible.
- 4
Photograph the scene
Take wide shots showing road layout, signs and lane markings. Take close-ups of damage on both vehicles. Photograph the third-party registration plate clearly.
- 5
Find witnesses
Ask any witnesses for their name and contact details. Independent statements often help when liability is disputed.
- 6
Submit the accident form
Use our digital accident form to upload evidence and start your file. Our team will contact you to coordinate next steps.
Non-fault accident support
Coordinated, evidence-led, insurer-friendly
We help you build a clean evidence file, organise recovery and repairs, and communicate with the third-party insurer in a way that supports timely decisions.
- We do not promise guaranteed liability or compensation outcomes.
- We do not provide legal advice or handle injury claims in-house.
- Replacement vehicle support is screened for genuine need.
- Storage, hire and repair costs are documented for insurer review.
What we coordinate end-to-end
- ●Recovery & storage
- ●Engineer inspection
- ●Repair authorisation
- ●Replacement vehicle screening
- ●Third-party insurer notification
- ●Total loss support
- ●Complaint handling
- ●Document retention
Vehicle types
Pick your vehicle - we handle the rest
Recovery, repair, replacement vehicle and insurer claims tailored to the way each vehicle works on UK roads.
Collision scenarios
Common UK collision scenarios
Non-fault liability arguments turn on the specific shape of the collision. Pick the scenario closest to your own and read the evidence priorities, Highway Code references and insurer arguments most likely to apply. Each scenario routes back into the same recovery, repair and credit-hire workflow.
Collision types hub
All UK mainstream scenarios in one place
OpenRoundabout
Merge, lane discipline and priority disputes
OpenRear-end shunt
Queueing-traffic shunts under Highway Code Rule 126
OpenJunction
T-junction, crossroads and failure-to-give-way
OpenMotorway
Smart motorway, hard shoulder and lane changes
OpenPothole damage
Section 58 Highways Act 1980 authority claims
OpenWorking drivers
Working drivers - commercial, PHV, courier, fleet
Working drivers in the UK - van-based trades, HGV drivers, minicab and private hire drivers, multi-drop couriers and fleet operators - need accident management tuned to commercial insurance class, hire-and-reward cover, Operator Licence implications and the loss-of-earnings schedule. Each hub below collects the per-vehicle and per-platform detail for its audience.
How it works in practice
Recovery, storage, repair and replacement - coordinated
Recovery
Recovery from the scene
UK-wide recovery operators, including motorway-approved partners, move your vehicle to a secure yard or approved repairer.
Learn more →
Storage
Secure partner storage
Vehicles placed at vetted yards with CCTV and access control. Daily logs submitted to the third-party insurer.
Learn more →
Repair
Approved garage repair
Manufacturer-aware partners with quality and warranty terms. Estimates submitted to the insurer for authorisation.
Learn more →
Hire
Replacement vehicle
Like-for-like vehicle support where eligible. Need-screened before any credit hire referral.
Learn more →Replacement vehicle / credit hire
Like-for-like replacement support, where eligible
Replacement vehicle support is assessed on genuine need, eligibility and reasonable hire duration. Hire is not guaranteed and remains subject to insurer assessment.
- Need assessment before referral
- Like-for-like considered where reasonably available
- Hire monitored to keep duration reasonable
- Insurers may challenge hire need, rate or duration
Important credit hire notes
Credit hire is paid on credit and recovered from the third-party insurer. Where liability is disputed or hire is challenged, customer responsibility depends on the agreement signed and the specific circumstances. We do not promise free hire and we screen need before any referral.
We can also help if your insurer's courtesy car is unsuitable.
Repair & inspection
Approved repair partners and engineer-supervised authorisation
Approved partner repairer
Manufacturer-aware partners with quality standards and warranty terms.
Independent engineer
Damage assessment, pre-accident value and total loss recommendations.
Insurer authorisation
We submit estimates and chase authorisations with the third-party insurer.
Injury claim referral
Injury enquiries are referred - only with your consent
CityGrip Accident Claims does not directly handle personal injury claims at launch. If you report injury, we will refer you, only with your explicit consent, to an authorised solicitor or regulated injury claims partner. You are free to choose your own solicitor.
We do not provide legal advice or medical advice. We do not value injury claims. Whiplash and minor RTA injury claims may be subject to the Official Injury Claim process. Any legal partner provides their own client care, funding and regulatory information.
Why choose us
Built around evidence, eligibility and insurer dealings
Organised evidence
We help you build a clean evidence file, photographed and signed where appropriate.
UK-wide recovery
Coordinated recovery and secure storage through our partner network.
Repair coordination
Approved repair partners with engineer-supervised authorisation.
Replacement vehicle screening
Need-based assessment before any credit hire referral.
Insurer-friendly documentation
Templates and records designed to support insurer dealings.
Compliance-aware
We do not provide legal advice and refer injury enquiries only with your consent.
How the process works
From the first call to settlement
- 1
Speak to us or submit the form
Contact our team or upload accident details and photos.
- 2
Recovery & secure storage
If undriveable, we coordinate recovery to a vetted yard or repairer.
- 3
Engineer inspection
An independent engineer assesses damage and pre-accident value.
- 4
Repair or total loss decision
Approved repair via our partner network, or a total loss path.
- 5
Replacement vehicle screening
If eligible, like-for-like replacement is referred to a hire partner.
- 6
Insurer communication & settlement
We submit evidence and chase decisions with the third-party insurer.
Locations we cover
UK-wide accident support, with city-specific pages
- Car accident claims Manchester
- Car accident claims Liverpool
- Car accident claims Leeds
- Car accident claims Sheffield
- Car accident claims Bristol
- Car accident claims Cardiff
- Car accident claims Glasgow
- Car accident claims Edinburgh
- Car accident claims Leicester
- Car accident claims Coventry
- Car accident claims Nottingham
- Car accident claims Derby
Plus 31 more UK cities in our locations directory.
Popular guides
UK accident claim guides - what readers actually search for
The twelve guides below cover the most common UK accident-claim search variations. Each is a long-form explainer with primary-source citations (Limitation Act 1980, Civil Liability Act 2018, Road Traffic Act 1988, MIB Agreements 2017 and the leading case law). Personal-injury work is referred to an SRA-regulated panel solicitor on disclosed terms with explicit written consent.
Process
How to claim after a car accident
Step-by-step UK process from the first 24 hours through to settlement, with the OIC portal, evidence windows and pre-action protocol explained.
Read the guideProcess
Accident claim process (UK)
Full England, Wales and Scotland walkthrough: pre-action protocols, court allocation, Part 36 economics and contributory negligence.
Read the guideTiming
Accident claim time limit
The 3-year Limitation Act 1980 period, secondary 14-day evidence window, MIB Uninsured / Untraced notification windows and Scottish 5-year prescription.
Read the guideInjury
Whiplash compensation
Civil Liability Act 2018 statutory tariff, the OIC portal route, what you can claim beyond the tariff and where a panel solicitor takes over.
Read the guideInjury
Personal injury claim car accident
How personal injury heads of loss are assembled and proven, with referral to an SRA-regulated panel solicitor on disclosed terms.
Read the guideFunding
No win no fee accident claim
How Conditional Fee Agreements actually work, the success fee cap, the OIC portal's effect on CFA economics and what "no win no fee" really covers.
Read the guideVehicle
Car write-off claim
Category A/B/S/N explained, market-value disputes, gap insurance, salvage retention and the ABI Salvage Code 2017 framework.
Read the guideVehicle
Diminished value claim
The post-repair loss of value head of loss that most drivers miss, with Payton v Brooks and Coles v Hetherton as the legal foundation.
Read the guideVehicle
Loss of use claim
Credit hire under Lagden v O'Connor, courtesy car position, mitigation duty and the difference between hire and inconvenience awards.
Read the guideScenario
Passenger accident claim
Passenger claims are almost always non-fault. Seatbelt mitigation under Froom v Butcher, third-party claims against the driver-host and routing through the OIC portal.
Read the guideDifficult cases
MIB uninsured driver claim
The Motor Insurers' Bureau Uninsured Drivers Agreement 2017 - eligibility, notification windows, evidence requirements and the specific clauses that govern recovery.
Read the guideDifficult cases
MIB untraced driver claim
The MIB Untraced Drivers Agreement 2017 for hit-and-run and unidentified-vehicle collisions - clause 4 evidence rules and clause 18 fixed contributions.
Read the guidePartner network
Garages, recovery operators, hire partners and authorised solicitors
Recovery operators
UK-wide partner network including motorway-approved operators.
Storage yards
CCTV-monitored partner yards with controlled access.
Repair garages
Quality-checked, manufacturer-aware accident repair partners.
Solicitor partners
SRA-regulated solicitors for injury referrals with consent.
Frequently asked questions
- What does CityGrip Accident Claims do?
- We help non-fault drivers across the UK organise accident evidence, arrange recovery and storage, coordinate repairs and engineer inspection, refer eligible customers for replacement vehicle support and communicate with insurers.
- Do you handle personal injury claims?
- No, not directly. If you report injury, we will refer you only with your explicit consent to an authorised solicitor or regulated injury claims partner. You are free to choose your own solicitor.
- Will I have to pay anything?
- Where liability is accepted by the third-party insurer, recovery, storage, repair and reasonable replacement vehicle costs are typically claimed from that insurer. If liability is disputed or the claim is not accepted, customer responsibility depends on the agreements signed and the specific circumstances.
- What if the other driver is uninsured or left the scene?
- We can guide you through the Motor Insurers' Bureau process and refer you to authorised legal partners with your consent. Outcomes are not guaranteed.
- How do I start?
- Complete the digital accident form, upload evidence and our team will contact you to confirm the next steps.
- Are you regulated?
- No. CityGrip Accident Claims is a UK accident claim management business. Accident management - recovery, storage, repair coordination, credit hire, engineer inspection and third-party insurer correspondence - sits outside the FCA's claims-management regulated perimeter and does not require FCA authorisation. Personal injury claims and legal advice are referred to FCA-regulated CMCs or SRA-regulated panel solicitors. We do not handle personal injury claims directly and do not provide legal advice. Personal injury claims and legal advice are referred - with the customer's explicit written consent - to FCA-regulated claims management companies or SRA-regulated panel solicitors.
Talk to a real person
Speak to UK accident supportUK accident support, end-to-end.
The fastest way is to call. Or start the digital accident form and our team will pick it up. Available across England, Scotland & Wales.
Calls may be recorded for quality and compliance. We do not provide legal advice. Personal injury enquiries are referred only with your consent to authorised partners.
Visit our team
London office
124 City Road
London, EC1V 2NX
Coverage
- Phone & accident form24 / 7
- Recovery dispatch24 / 7
- Repair coordinationMon-Sat 8:00 - 18:00
- SundaysEmergency only
45+UK cities
9vehicle types
GDPRcompliant
Tip: submit the accident form first - our team will call back with a reference and next steps.